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ORDER ACCEPTANCE:
The receipt of an e-mail order
confirmation does not constitute the acceptance of an order or a
confirmation of an offer to sell. Verification of information may be
required prior to the acceptance of any order. In addition
PAYMENT:
You may pay by check, money order, Visa, Master Card, American Express,
Discover, or UPS C.O.D. (cash on delivery). Sorry, no U.S. Mail C.O.D's.
United States funds only. We do not accept C.O.D. orders from
first time customers.
CREDIT:
Immediate credit will be extended to schools (not students of the school),
hospitals, government agencies and public utilities when ordering by
purchase order. Same day credit will be extended to well rated companies
listed with Dun & Bradstreet. Companies not rated with Dun &
Bradstreet may establish credit by contacting us for a credit application
. Since this process takes some time, prepay by alternte means or C.O.D.
may be required until
processing is complete.
MINIMUM
ORDERS:
Due to the increased cost of shipping we require $15.00
minimum order when paying with credit card or prepayment. C.O.D. orders
$50.00 Minimum.
OPEN
ACCOUNT: $25.00 Minimum. (Sorry, but it is too costly to process
the paper work on a lesser dollar volume). A minimum order of $100.00 is
required for instant credit (that does not include schools, hospitals,
government agencies and public utilities).
OUTSIDE
THE UNITED STATES: Canada, Mexico, Puerto Rico or ay place outside
the U.S. must order a minimum of $40.00 in merchandise, and must prepay by
credit card. Also, due to the high cost of processing these orders, a
$5.00 service charge will be added to your actual cost of shipping.
Absolutely no C.O.D.'s outside the continental United States.
SALES
TAX:
All orders with an Kansas
shipping address must include 6.5% sales tax (or current local rate) on
the merchandise portion of your order, unless you provide us with an
exemption permit or Kansas resale tax form. You may fax your exemption to
316 733-0805.
Please be advised that we are not set up to remit sales tax to states
other than Kansas. If your purchases are subject to sales tax in another
state it will be your responsibility to remit to the state.
SHIPPING
METHOD:
Lights To Go! will ship orders via UPS ground, FED EX SUPER SAVER or U.S.
Priority Mail unless other arrangements are made.
We use USPS Priority
Mail for all our standard controller orders. This is the fastest and
most cost effective method for theselight weight packages. Delivery is 2 -3 days
anywhere within the continental 48 states. Please note: Priority
Mail does not include a tracking number, if tracking is required please
contact us for details. Non-continental United States orders, please allow an additional 5 working
days to process.
For our new traffic
lights and signal hardware, we will use UPS ground unless other
arrangements are made. Additional charges will
apply if express shipment is needed (UPS Next Day, FedEx Priority, or Next
Day Air. (Please note: Next Day Air orders may not be shipped
C.O.D.).
Motor freight
will be used for shipment of bulk orders when excessive weight or light
poles are involved. First time orders on a credit card must ship to the credit
card billing address.
SHIPPING
& HANDLING CHARGES:
Customers mailing in checks or money
orders should add $5.00 for any controller products order, this will cover
the standard U.S. Priority Mail shipping.
Allow $10.00 for WMF2 Signal Mounting Arm Sets.
Allow $15.00 for PSRG - Red-Green Traffic Light and
Allow $20.00 for any PS3 - Red-Yellow-Green Traffic Light (up to 2)
A $10.00 address
correction fee will be charged for any incomplete/incorrect address per
package.
COD
CUSTOMERS:
Please allow an additional $7.00 for UPS, $7.00 for FED EX. Sorry no U.S.
Mail COD's. OUTSIDE THE CONTINENTAL UNITED STATES: Any order shipped
outside the United States (Canada, Mexico and Puerto Rico) must prepay the
actual shipping plus a $5.00 service charge due to the high cost of
processing these orders. Please allow at least 5 working days for
your order to be processed, plus shipping time.
Shipping charges are estimated by
rounding up to the next whole dollar. to the carrier's current chart rate
RETURNED CHECK FEES:
If your check is returned by the bank as unpaid we will notify you
for alternative payment method. If alternative arrangement can be
made i.e. credit card charge, we will add a minimal ($5) bank processing
fees. If you cannot provide a credit card in a timely manner we will
bill you for the full amount + $25 returned check fee.
QUANTITY SALES
- Distributor Pricing:
If you have a requirement for a quantity of an item, please
contact us. We can advise you on product availability and larger
quantity pricing.
DAMAGED
MERCHANDISE:
If you receive a shipment containing freight damaged merchandise, please
retain the package, including the packing material, and notify us of the
damage within 3 days of its receipt. We must file a claim with UPS for
damages from our factory,
and will advise you as to further action.
REFUSED SHIPMENTS:
If the buyer refuses to accept a shipment for any reason, seller is
entitled to be compensated for all shipping charges and 25% of the order
value, but in no case less than $5.00. Also, once you have refused a
shipment, we will require prepayment on all future orders. If a package is
returned to us that could not be delivered due to customer error, and you
would like the package reshipped, you will be assessed a reshipping fee.
If the return is due to our error, no additional fee will be charged.
SATISFACTION GUARANTEED:
Lights To Go! strives to
accurately describe all items and to provide high quality merchandise. If
for any reason you are dissatisfied, please fill out a Return
Merchandise Form and return the merchandise within 15 days in new, re-salable
condition for a refund or credit. Shipping is not refundable unless
an error was caused by Lights To Go!
WARRANTY:
All of our electronic products and new traffic signals are warranted to be
free from defects for 1 year from the date of purchase. If
unit fails within this time you may return it to us for a repair or
replacement. We
cannot make any warranties or accept any responsibility for our products
misuse, alteration or mis-application in excess of the selling price.
PRODUCT RETURN POLICY:
All returns or exchanges must be made within 15 days from the
receipt of merchandise. Returns or exchanges may be made by filling out
the 'Return Merchandise Form' enclosed with your order. A copy of
your original invoice must accompany your return. All returned merchandise
must be shipped freight prepaid in new, unused and resalable
condition, including accessories and documentation. Internal manufacturer's
packaging/boxes must be undamaged. Do not use manufacturer's box as
shipping carton. No items will be accepted for return which have been
subject to misuse, modified, soldered or altered. All returned items are
subject to inspection for use and damage before credit is issued.
Please allow up to 30 days for all returns to be processed. Parts
returned due to customer error are subject to a 25% restock charge. Items
considered "special" are non returnable. In order to receive a
credit or refund, parts must be received within 15 days of the sales
order date.
After such time, all sales are considered final. The full purchase price
will not be refunded if the returned item was damaged, abused or
missing parts. You may accept a partial credit or have the item returned
to you.
ALL MERCHANDISE SUBJECT TO PRIOR SALE - PRICES and SPECIFICATIONS
SUBJECT TO CHANGE WITHOUT NOTICE.
ALL PRODUCTS ARE AS DESCRIBED ON WEBSITE AND are normally stocked items
unless otherwise noted.
95 % OF OUR
ORDERS ARE SHIPPED WITHIN 2 BUSINESS DAYS
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